Refund Policy

Alchemy Makers sells prepaid credit packs for Alchemy Makers. This policy explains when refunds are available. Payments are processed by Dodo Payments.

Digital goods

Credit packs are prepaid digital goods. Once credits are added to an account, they can be spent on generations immediately. For that reason, completed purchases are generally non-refundable.

Failed generations

If a generation cannot start, or the model host returns a failed, canceled, aborted, or invalid result, we refund the credits for that job to your Alchemy Makers balance automatically. That is a credit restoration, not a cash refund to your original payment method.

Unused packs

If you purchased a pack and none of those credits have been spent, we may issue a refund at our discretion if you contact us within 14 days of the charge. Email support@alchemymakers.com from the account address with the purchase date and pack. We may decline refunds where we reasonably suspect abuse, chargeback risk, or violation of the Terms of Service.

Spent credits

Credits already used on a successful generation are not refundable as cash. You keep the output associated with that generation, subject to the Terms.

Duplicate or erroneous charges

If you were charged twice for the same pack, or a checkout completed without crediting your account after a reasonable wait, contact support. We will reconcile the payment against our signed webhook records and correct the balance or refund the duplicate.

Chargebacks

Please contact us before filing a chargeback so we can investigate. Unwarranted chargebacks may result in account suspension. We will contest disputes that do not match this policy or our payment records.

How to request a refund

Email support@alchemymakers.com with your account email, approximate purchase time, pack size, and the reason for the request. We typically respond within a few business days.